Returns & Exchanges

At Tresor Jewelry Inc., we want you to be completely enamored with your new pieces, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether you need a different size or a different style, our team is dedicated to ensuring your shopping experience remains as sparkling as our collection.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the jewelry in its original velvet box and protective shipping carton, ensuring all certificates of authenticity are included.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our gemologists inspect the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.